IDENTIFIKASI PRIORITAS PENGEMBANGAN INFRASTRUKTUR PERKOTAAN KOTA BALIKPAPAN DENGAN METODE IMPORTANCE-PERFORMANCE ANALYSIS

  • Siti Kurniasyih Institut Teknologi Kalimantan
  • Dhyah Puspita Dewi Institut Teknologi Kalimantan
  • Dwiana Novianti Tufail Institut Teknologi Kalimantan
  • Maryo Inri Pratama Institut Teknologi Kalimantan
DOI: https://doi.org/10.35472/jppk.v6i2.2262
Keywords: Community Satisfaction Levels, Development Priorities, Infrastructure

Abstract

Rapid population growth compels comprehensive infrastructure advancement to mitigate emerging urban
challenges. As the primary support city for Indonesia's new capital, Ibu Kota Nusantara (IKN), Balikpapan
City faces severe demographic pressures, manifesting in critical issues like extreme water shortages and
persistent flooding. To ensure effective public service delivery, measuring community satisfaction is a vital
determinant for policy-making. This study evaluated infrastructure development priorities in Balikpapan City
using a mixed-methods approach. The Importance-Performance Analysis (IPA) method was strategically
selected because it effectively translates the gap between public expectations and actual service performance
into actionable, targeted priorities. Data were collected using a Likert scale to gauge community satisfaction.
The IPA results revealed that the critical priorities demanding immediate intervention were the Hazardous and
Toxic Waste Management System, Integrated Waste Treatment Facilities, Disaster Evacuation Routes and
Shelters, and the Primary Drainage Network. Ultimately, this research contributes to sustainable urban
planning by providing data-driven, community-centric recommendations. These strategies align with the 2025–
2045 Balikpapan City Long-Term Development Plan (RPJPD), ensuring that future investments directly
address the most pressing community needs and enhance overall urban resilience.

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Published
2026-08-17
Issue
Vol. 6 No. 2 (2026): Agustus 2026
Section
Articles