Pelayanan Angkutan Umum Perkotaan dan Kaitannya Dengan Subjective Well-Being Pengguna Angkutan Umum (Studi Kasus: Kota Surakarta)
Keywords:
public transports, preference, subjective-well being, structural equation model, batik solo trans bus
Abstract
Transportation as a major component in the living system, is known to be one of the sub-indicators of a liveable city which is based on the main indicator of the availability of public and social facilities. This study examines the quality of urban public transportation services and its relationship with the subjective well being of public transportation users in Surakarta City. The public transportation mode in this study is the Batik Solo Trans Bus. This research approach uses Mix Method with quantitative and qualitative methods. And analyzed using coding analysis and Structural Equation Model (SEM). Based on 8 variabels, namely transportation attractiveness, information materials, route efficiency, service adequacy, user satisfaction, aesthetics, user service, and security quality. The results of this study indicate that the quality indicators of public transport services have implications for the welfare index of public transport users in Surakarta City. The results of this study can be taken into consideration and recommendations in improving the quality of public transport services in Surakarta City to improve the subjective well-being of public transport users of Batik Solo Trans Bus.
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References
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[2] Ali, N., Nakayama, S., & Yamaguchi, H. (2023). Using the extensions of the theory of planned behavior (TPB) for behavioral intentions to use public transport (PT) in Kanazawa, Japan. Transportation Research Interdisciplinary Perspectives, 17(January), 100742.
[3] Andreassen, T. W. (1995). (Dis)satisfaction with public services: The case of public transportation. Journal of Services Marketing, 9(5), 30–41. https://doi.org/10.1108/08876049510100290
[4] Aoyagi, G., Barker, J. B., Barnes, L. E. E., Barnes, R. L., Blair, G. L., Garber, C., Hunter-zaworski, K., Lerner-lam, E. V. A., & Monroe, D. O. N. S. (1999). TCRP Report 47 A Handbook for Measuring Customer Satisfaction and Service Quality. Transportation Research.
[5] Cascetta, E., & Cartenì, A. (2014). A Quality-Based Approach to Public Transportation Planning: Theory and a Case Study. International Journal of Sustainable Transportation, 8(1), 84–106.
[6] de Oña, J., de Oña, R., Diez-Mesa, F., Eboli, L., & Mazzulla, G. (2016). A composite index for evaluating transit service quality across different user profiles. Journal of Public Transportation, 19(2), 128–153.
[7] Eboli, L., & Mazzulla, G. (2007). Service quality attributes affecting customer satisfaction for bus transit. Journal of Public Transportation, 10(3), 21–34.
[8] Ettema, D., Gärling, T., Olsson, L. E., & Friman, M. (2010). Out-of-home activities, daily travel, and subjective well-being. Transportation Research Part A: Policy and Practice, 44(9), 723–732.
[9] Guirao, B., García-Pastor, A., & López-Lambas, M. E. (2016). The importance of service quality attributes in public transportation: Narrowing the gap between scientific research and practitioners’ needs. Transport Policy, 49, 68–77.
[10] Hair et al. 2019. Multivarate Data Analysis. 8th Edition, United Kingdom: Cengage Learning EMEA
[11] Joewono, T. B., Tarigan, A. K. M., & Susilo, Y. O. (2016). Road-based public transportation in urban areas of Indonesia: What policies do users expect to improve the service quality? Transport Policy, 49, 114–124.
[12] H. Kristarani and A. Fajarwati, “Kajian kota layak huni ditinjau dari aspek lingkungan hidup di Kota Tegal Jawa Tengah,” J. Bumi Indones., vol. 4, no. 4, 2015.
[13] Leal, M. T., & Bertini, R. L. (2003). Bus Rapid Transit: An Alternative for Developing Countries. ResearchGate, January 2003, 1–13.
[14] Li, L., Bai, Y., Song, Z., Chen, A., & Wu, B. (2018). Public transportation competitiveness analysis based on current passenger loyalty. Transportation Research Part A: Policy and Practice, 113(January), 213–226.
[15] Malik, I. B. I. (2010). Kebijakan transportasi kota bandar lampung. Jurnal Arsitektur UBL, 1(1), 16–18.
[16] Miro, F. (2005). Perencanaan Transportasi Untuk Mahasiswa, Perencana dan Praktisi. Erlangga.
[17] Mokhtarian, P. L. (2019). Subjective well-being and travel: retrospect and prospect. Transportation, 46(2), 493–513.
[18] Morfoulaki, M., Tyrinopoulos, Y., & Aifadopoulou, G. (2007). Estimation of Satisfied Customers in Public Transport Systems: A New Methodological Approach. Journal of the Transportation Research Forum, 46(1), 63–72.
[19] Oloruntobi, O., Mokhtar, S., Shah, M. Z., & Mokhtar, K. (2023). Significant factors affecting public transport use for leisure travel and tourism. AIMS Environmental Science, 10(1), 63–81.
[20] Ong, A. K. S., Prasetyo, Y. T., Estefanio, A., Tan, A. S., Videña, J. C., Villanueva, R. A., Chuenyindee, T., Thana, K., Persada, S. F., & Nadlifatin, R. (2023). Determining Factors Affecting Passenger Satisfaction of “Jeepney” in the Philippine Urban Areas: The Role of Service Quality in Sustainable Urban Transportation System. Sustainability, 15(2), 1223.
[21] Parasuraman, a, Zeithaml, V. a, & Berry, L. L. (1988). SERQUAL: A Multiple-Item scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64(September 2014), 28.
[22] Puspita, R. N. (2013). Evaluasi Kinerja Batik Solo Trans (Studi Kasus: Koridor I Kartasura-Palur, Surakarta). Jurusan Teknik Sipil, Fakultas Teknik Universitas Diponegoro, 4(1), 88–100.
[23] Sarwono, J. (2006). Metode Penelitian Kuantitatif dan Kualitatif. Graha Ilmu.
[24] Too, L., & Earl, G. (2010). Public transport service quality and sustainable development: A community stakeholder perspective. Sustainable Development, 18(1), 51–61.
[25] Vuchic, V. R. (2005). Urban Transit: Operations, Planning and Economics. Transportation Journal, 45(3), 74–75. https://doi.org/10.2307/20713645
[26] Wang, T., Zhang, Y., Li, Y., Li, M., & Lu, W. (2023). Determinants of Passenger Satisfaction with Ride-Hailing Services: Case Study in Nanjing, China. Journal of Urban Planning and Development, 149(2), 1–15.
[27] Zhang, C., Liu, Y., Lu, W., & Xiao, G. (2019). Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service. Transportation Research Part A: Policy and Practice, 120(December 2018), 149–164.
